Policies & FAQ

Please allow up to 1 week for your order to be shipped out. Packages will go out at the end of business every Wednesday.

Please allow 1-2 weeks for your package to be delivered. 

*Due to the COVID-19 Pandemic, please anticipate an extended delivery time.


FAQ

Did not receive your order?

  • Please contact me ASAP via the Contact page, Twitter DM @AstralEscapeArt, or email me at [email protected] so I can resolve this issue promptly.

How long does it take to complete a commission piece?

  • I work a full time job in addition to my art shop, so please allow 4 weeks for your commission to be completed and shipped out. I will send updates of the art process for your input as I work on it.

Why do you charge for shipping?

  • Stamps are ~shockingly~ expensive.

You didn't answer my question.

  • Well friend then I would love to speak to you personally about your question! Email me at [email protected]